The purpose of this Statement of Values is to establish the principles and values around which Texas Security Bank builds and operates the organization. As personnel filter their decision making through this set of values, the desired culture is developed.
We recognize the importance of our reputation – both individually and as an organization. Therefore, we hold ourselves to the highest ethical standards at all times. Integrity is the extent to which we act according to all the values, beliefs, and principles we claim to hold. Integrity represents our ability to be honest with ourselves in this regard. Do we do what we say we’ll do?
Texas Security Bank values people and organizations who seek to grow, learn, and improve. We urge individuals to invest in their development and take ownership of their careers. This is the person we want on our team and our customer’s teams. Growth-minded team members are the building blocks for thriving and successful organizations. “The only sustainable competitive advantage is an organization’s ability to learn faster than the competition.”
We value selflessness and a willingness to consider the Bank’s and other people’s interests. We value team members who build a spirit of cooperation - appropriately balanced with independent thinking. In an organization, there are few things more powerful than the unity of its members.
We value opinions. If a team member feels strongly about a decision or process, we encourage and expect them to speak up. The best decisions and ideas are often born of healthy, respectful conflict.
Exemplary Customer Service
Our profitability and growth depend on attracting core deposits. The Bank’s ability to attract core deposits is in direct correlation with its ability to outperform competitors – particularly in the area of customer service. Exemplary customer service is not only meeting the customer’s needs, but also understanding and anticipating them. “Good enough” is not good enough. WOW! is our standard.
We value fun! Winning consistently is hard work – but winning consistently is fun. Adding new business and new customers is how we keep score. Our shareholders expect and are entitled to a fair return on their investment. In addition, profits provide the capital we need to grow.
The future of banking belongs to those who innovate, embrace process improvement and technology. We value people who think and leverage technology when considering solutions to challenges and problems. Excellent technology-minded problem-solving skills are valued by customers and prospective customers. These skills also enhance the Bank’s effectiveness and efficiency.
We value the creativity of the team. We believe nobody is smarter than everybody. Collaboration builds the best strategies and processes and enhances team buy-in. Collaboration is critical to the Bank’s efforts of continual improvement.
Discipline to Process
We believe consistent, predictable, repeatable success is the product of building processes and ensuring processes are executed. At the same time, processes will be continually evaluated for appropriateness and improvement.
Banks protect capital through thorough evaluation and due diligence. Banks win and retain customers through preparedness and attention to detail.
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