Updated 9-14-2020

Commercial Transition - Go Live | October 5th, 2020

We are excited to be launching our New Digital Banking platform on Monday October 5, 2020. This page is designed to give you the most up to date information regarding the transition so please check back from time to time for updated information.

What to Expect

Customer Support

We will have customer support representatives standing by to assist you with all account related issues over the Go LIVE weekend!

  • 10am – 4pm Saturday, October 3rd
  • 10am – 4pm Sunday, October 4th


Important System Access Interruptions      **Very Important**

In order to bring the new digital banking system online Monday morning October 5 th , the current system and all the supporting systems will need to go offline for a period over the weekend of October 2 nd . All systems are expected to be back up and operational on Monday morning October 5 th by 9:00am CST. Please see below for a listing by system of dates and times they will not be available:

  • Cash Management Platform
    • Offline beginning at 6:00pm CST Friday October 2nd ~ Clients will have no access to the system or any corresponding features after 6:00pm CST.
  • Remote Deposit Capture
    • Offline beginning at 6:00pm CST Friday October 2nd
  • ACH Origination
    • Offline beginning at 6:00pm CST Friday October 2nd
  • Wire Transfer
    • Offline beginning at 6:00pm CST Friday October 2nd
  • Positive Pay
    • Offline beginning at 6:00pm CST Friday October 2nd
  • Bill Pay
    • Offline beginning at 11:00pm CST Thursday October 1


Information Regarding TOKEN Access and Usage      
**Very Important**

Effective October 5, 2020 your current token device including mobile soft tokens will no longer be valid. Feel free to discard your current “hard” token and/or delete the current mobile soft token application on or after October 5, 2020.

With the implementation of our NEW Digital Banking Platform we now have “Secure Access Code” technology. Instead of the user inputting a code generated from a token device the system will proactively send you a secure access code in order to verify selected transactions. You will no longer be required to enter a token code when accessing the system.


What is a Secure Access Code?

The Secure Access Code is a one-time code that allows you to authenticate your Online Banking session OR validate an Online Banking  transaction such as an ach or wire.  Your Secure Access Code will be delivered to you via e-mail, phone, or text. The one-time Secure Access Code is received within seconds but is only valid for 15 minutes.

Note:  If your company policies require the use of a token device we can accommodate you with either a hard token or a mobile soft token.  Contact our cash management support team directly for information.  [email protected]


 Important Information Regarding Card Valet®

CardValet® is a debit card fraud mitigation and management tool that enables cardholders to control when, where and how their Texas Security Bank debit cards are used.

Effective October 5, 2020, the CardValet tool will NO LONGER be associated with the Texas Security Bank mobile banking application. To use the tool you will need to download the CardValet mobile application. To retrieve a helpful guide to downloading the CardValet mobile application please click here OR visit the CardValet website at: https://www.cardvalet.com/en.html


  Attention Quickbook and Quicken Users

Texas Security Bank is migrating to a new online and mobile banking system on October 5, 2020. This upgrade will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition. Conversion instruction are available below.

Action Dates
  • 1st Action Date: Thursday October 1, 2020
    A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.
  • 2nd Action Date: Monday October 5, 2020
    This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
Conversion instructions
  • Quicken – click HERE
  • QuickBooks Desktop – click HERE
  • QuickBooks Online – click HERE


Note: Intuit aggregation services may be interrupted for up to 3-5 business days. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:

  • Quicken Win/Mac Express Web Connect
  • QuickBooks Online Express Web Connect
  • Mint

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.